Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, sign up to our emails, purchase our courses or otherwise interact with us.

We are committed to respecting your privacy and keeping your data safe. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

This website is operated by JustJoBird (“we”, “our”, “us”).

Our contact details are:

Email: [email protected]

We are the data controller for the purposes of data protection law.

Information We Collect

We may collect the following personal information from you:

Name and contact details (such as email, phone number and address)

Payment information (processed securely via our payment providers – we do not store card details)

Information you provide when signing up for newsletters, webinars or courses

Technical information such as IP address, browser type and pages visited (via cookies and analytics tools)

How We Use Your Information

We use your personal information to:

Provide you with our services, courses and digital products

Process payments and send you order confirmations

Respond to your enquiries and provide customer support

Send you relevant marketing communications if you have opted in (you can unsubscribe at any time)

Improve our website, content and user experience

Comply with legal obligations

We will not sell or rent your personal data to third parties.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: where processing is necessary to deliver the services you have requested or purchased.

Consent: where you have given clear consent (e.g. subscribing to our email list).

Legitimate interests: where processing is necessary for our business purposes, balanced against your rights (e.g. improving our services, limited marketing to existing customers).

Legal obligation: where processing is necessary to comply with law.

How We Share Your Information

We may share your data with trusted third parties who help us operate our business, such as:

Payment processors (e.g. Stripe, PayPal)

Email and marketing providers (e.g. Mailchimp, GoHighLevel, etc.)

IT and website hosting providers

Professional advisers (legal, financial, compliance)

These third parties are only permitted to process your data on our instructions and must keep it secure.

International Transfers

Some of our service providers may transfer your data outside the UK (for example, to the USA). Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK government.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. For example:

Financial and transaction records: 6 years

Email marketing data: until you unsubscribe or ask us to delete your details

Your Rights

Under UK data protection law, you have the following rights:

The right to access your personal data

The right to correct inaccurate data

The right to request deletion of your data

The right to restrict or object to processing

The right to data portability

The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. You can contact the ICO at www.ico.org.uk.

Cookies

We use cookies and similar technologies to improve our website, analyse usage and deliver relevant marketing. You can control cookies through your browser settings. For more detail, see our Cookie Policy.

Security

We take appropriate technical and organisational measures to keep your personal data secure, including the use of encryption, secure servers and access controls.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date updated at the top.

Last updated: 26/9/2025